Policies & Legal
Satisfaction Guarantee
At Meal Ninja, we’re committed to providing you with the best possible experience. Your satisfaction is our top priority.
If you’re not completely satisfied with one of your meals, we’ll gladly issue a full refund for that meal.
How to Request a Refund
To begin the refund process, please email sales@themealninja.com with the following information:
- Your name as it appears on your account
- The date you received your order
- The name of the meal(s) you’re requesting a refund for
- A brief explanation of what you didn’t like
Once we receive your request, we’ll begin processing your refund. We may also reach out to you for additional feedback so we can continue improving our meals and service.
Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at sales@themealninja.com so we can evaluate the issue and make it right.
If you ever have any questions or concerns, we’re always here to help. Simply reach out to sales@themealninja.com.
Privacy Policy
Effective Date: June 2026
At Meal Ninja, your privacy matters. We collect only the information needed to process your orders, manage your account, and provide you with the best possible experience.
Information We Collect
When you place an order or create an account, we may collect:
- Name
- Email address
- Phone number
- Billing and delivery addresses
- Payment information (processed securely through our payment provider)
- Order history and meal preferences
How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Manage your subscription
- Send order confirmations and delivery updates
- Respond to customer service requests
- Improve our products and services
- Send promotional emails or text messages if you’ve opted in
Text Messages & Marketing
If you choose to receive SMS messages, we may send order updates, delivery notifications, reminders, and occasional promotional offers.
You can unsubscribe at any time by replying STOP to any text message. Reply HELP for assistance.
Message and data rates may apply.
Sharing Your Information
We respect your privacy.
Meal Ninja does not sell, rent, or trade your personal information. We only share information with trusted third-party providers when necessary to:
- Process payments
- Deliver your orders
- Send emails or text messages
- Operate and improve our website
These providers are only given the information necessary to perform their services.
Data Security
We use industry-standard security measures to help protect your personal information. While no online system is 100% secure, we continually work to safeguard your data.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand how visitors use our website.
You can disable cookies through your browser settings if you prefer.
Your Rights
You may request to:
- Update your account information
- Access the information we have about you
- Delete your account and personal information (unless we’re required to retain certain records for legal or tax purposes)
To make a request, email sales@themealninja.com.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is used, please contact us at:
I’d also create a separate SMS Terms & Conditions page instead of embedding it in your privacy policy. It can be much shorter and more customer-friendly than the generic Shopify version:
- Customers opt in by checking the SMS box during checkout or creating an account.
- Messages include order confirmations, delivery updates, account notifications, and occasional promotions.
- No more than 10 marketing messages per month.
- Reply STOP to unsubscribe at any time.
- Reply HELP for assistance.
- Message and data rates may apply.
- Consent is not a condition of purchase.
Meal Ninja Terms of Service
Effective Date: June 20, 2026
Welcome to Meal Ninja! These Terms of Service (“Terms”) govern your use of our website, products, subscriptions, and services. By accessing our website or placing an order, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. Eligibility
By using our website, you represent that you are at least 18 years of age or the age of majority in your state or province of residence.
2. Our Services
Meal Ninja prepares fresh, chef-crafted meals available through recurring subscriptions and one-time purchases. New menus are published weekly and are subject to change based on ingredient availability, seasonal offerings, and production needs.
3. Account Information
You are responsible for maintaining accurate and up-to-date account information, including your name, email address, phone number, billing information, and delivery address.
Meal Ninja is not responsible for missed deliveries, delays, or additional charges resulting from inaccurate or incomplete information provided by the customer.
4. Weekly Meal Selection
Each week, Meal Ninja publishes a new menu featuring a variety of fresh meals across multiple meal plan categories.
Customers may select the meals they would like to receive before the published weekly ordering deadline. While meal plans are designed around specific dietary preferences (Traditional, Athletic, Keto/Low Carb, Plant-Based, or Variety), customers are generally welcome to select meals from any category unless otherwise specified.
If meal selections are not submitted before the weekly deadline, your order will automatically be prepared using Chef’s Choice meals based on your subscribed meal plan.
Chef’s Choice meals are selected by Meal Ninja and are intended to reflect the style and dietary focus of your selected plan. If dietary preferences or restrictions have been noted on your account, we will make every reasonable effort to consider them; however, we cannot guarantee accommodations unless meals are selected before the weekly deadline.
5. Subscription Billing
Meal Ninja subscriptions automatically renew each week unless skipped, paused, or canceled before the applicable weekly ordering deadline.
Payment is processed in advance to allow us to purchase fresh ingredients and prepare your meals.
Customers are responsible for managing their subscriptions through their account portal.
6. Skipping, Pausing & Canceling
Subscriptions may be skipped, paused, or canceled before the published weekly ordering deadline.
Changes requested after the deadline may not take effect until the following delivery week, as ingredients and production schedules may already be finalized.
7. Pricing
Prices are subject to change without prior notice.
Applicable taxes, delivery fees, shipping charges, and other applicable charges will be calculated during checkout.
Promotional offers, discounts, referral incentives, and first-time customer offers are available for limited times and may not be combined unless expressly stated.
Meal Ninja reserves the right to modify or discontinue promotions at any time.
8. Products & Availability
Because all meals are freshly prepared, menu availability may vary.
Meal Ninja reserves the right to:
- Substitute ingredients when necessary.
- Replace unavailable menu items with comparable options.
- Modify recipes due to supplier shortages or seasonal availability.
- Discontinue products or menu items at any time.
Any substitutions will be made in good faith while maintaining the overall quality, flavor profile, and nutritional intent of the meal whenever reasonably possible.
9. Food Allergies & Dietary Information
Meal Ninja clearly identifies many common allergens and dietary preferences to help customers make informed choices.
All meals are prepared in a commercial kitchen that processes ingredients including, but not limited to:
- Milk
- Eggs
- Wheat
- Soy
- Peanuts
- Tree Nuts
- Sesame
- Fish
- Shellfish
Meal Ninja follows strict food handling, sanitation, and preparation procedures designed to minimize the risk of cross-contact between ingredients. While we take every reasonable precaution to reduce cross-contamination, we cannot guarantee that any meal is completely free of allergens.
Customers with severe food allergies or sensitivities should use their own judgment when ordering and are encouraged to contact us with any questions regarding ingredients or preparation methods before placing an order.
Nutritional information, including calories and macronutrients, is provided as an estimate and may vary slightly due to ingredient sourcing, preparation methods, and natural variations in food products.
10. Delivery
Customers are responsible for providing a safe and accessible delivery location.
Once an order has been successfully delivered to the address provided during checkout, responsibility for the order transfers to the customer.
Meal Ninja is not responsible for:
- Incorrect delivery addresses
- Missing apartment numbers or gate codes
- Inaccessible delivery locations
- Stolen packages after delivery
- Meals left unrefrigerated after delivery
- Spoilage resulting from meals not being promptly refrigerated
Customers should refrigerate meals immediately upon receipt.
11. Shipping
Customers located outside our local delivery area may be eligible for refrigerated shipping.
Estimated shipping charges may be displayed during checkout; however, shipping rates are based on the final delivery address, package weight, package dimensions, and current carrier pricing. Final shipping charges may be adjusted accordingly and are not guaranteed at checkout.
If a shipping rate adjustment is necessary after an order is placed, the customer will be notified prior to shipment and given the opportunity to approve the updated shipping charge or cancel the order for a full refund.
While Meal Ninja works with trusted shipping carriers, we cannot guarantee carrier delivery times and are not responsible for delays caused by weather, natural disasters, carrier disruptions, transportation delays, or other events beyond our reasonable control.
12. Satisfaction Guarantee & Refunds
Customer satisfaction is our highest priority.
If you are dissatisfied with a meal, please contact us within 48 hours of delivery by emailing sales@themealninja.com.
Please include:
- Your name
- Order date
- The meal in question
- A description of the issue
Photos may be requested to help us evaluate quality concerns.
Approved refunds will generally be issued to the original payment method.
Meal Ninja reserves the right to deny refund requests involving fraud, abuse, or repeated misuse of our Satisfaction Guarantee.
13. Promotions
First-time customer discounts, promotional codes, referral rewards, gift cards, and special offers may not be combined unless otherwise stated.
Meal Ninja reserves the right to modify, suspend, or discontinue promotions at any time without prior notice.
14. Intellectual Property
All content appearing on the Meal Ninja website—including, but not limited to, logos, branding, graphics, recipes, meal names, photographs, nutritional information, written content, and website design—is the exclusive property of Meal Ninja and may not be copied, reproduced, distributed, or used without prior written permission.
15. Prohibited Use
You agree not to:
- Use our website or services for any unlawful purpose.
- Submit fraudulent or misleading information.
- Attempt to interfere with the operation or security of our website.
- Copy, scrape, or reproduce website content without authorization.
- Misrepresent your identity or account information.
Meal Ninja reserves the right to suspend or terminate accounts that violate these Terms.
16. Limitation of Liability
To the fullest extent permitted by law, Meal Ninja shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Meal Ninja’s total liability for any claim arising from an order shall not exceed the amount paid for that specific order.
17. Force Majeure
Meal Ninja shall not be responsible for delays, interruptions, or failure to perform resulting from events beyond our reasonable control, including but not limited to severe weather, hurricanes, floods, fires, power outages, labor shortages, transportation delays, supply chain disruptions, carrier delays, governmental actions, or other unforeseen circumstances.
18. Privacy
Your use of the Meal Ninja website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
19. Changes to These Terms
Meal Ninja reserves the right to update or modify these Terms of Service at any time.
Any changes become effective immediately upon posting to our website. Continued use of our website or services after changes have been posted constitutes acceptance of the revised Terms.
20. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
21. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Meal Ninja
Email: sales@themealninja.com
Shipping Policy
Effective Date: June 20, 2026
Meal Ninja offers refrigerated shipping to select locations outside of our local delivery area.
Before You Order
If you require shipping, we encourage you to contact us before placing your order. We’ll verify that we can ship to your location, provide an estimated shipping cost, and discuss any accommodations that may be available.
Shipping availability is determined by your location and carrier serviceability, and not all areas may qualify for refrigerated shipping.
Shipping Rates
Shipping charges are determined by several factors, including the delivery address, package weight, package dimensions, and current carrier pricing.
Any shipping costs shown during checkout are estimates only and are not guaranteed. If the final shipping cost differs from the estimate, we will contact you before processing your order. You’ll have the option to approve the updated shipping charge or cancel your order for a full refund.
Shipping & Delivery
Meals are shipped in insulated packaging with refrigerants designed to help maintain freshness during normal transit.
Once your order has been delivered, please refrigerate your meals as soon as possible. Meal Ninja is not responsible for spoilage resulting from meals left unattended after delivery.
While we work with trusted shipping carriers, delivery dates cannot be guaranteed. Meal Ninja is not responsible for delays caused by weather, carrier disruptions, or other circumstances beyond our control.
Shipping Issues
If your order arrives damaged or you believe your meals were compromised during shipping, please contact us within 48 hours of delivery at sales@themealninja.com.
Please include your name, order date, photos of the package and meals, and a brief description of the issue so we can review your claim.
Questions
If you have any questions about shipping or would like to verify that we can ship to your location, please contact us at sales@themealninja.com before placing your order.
Contact Us
We’re here to help! Whether you have questions about our meals, subscriptions, delivery, shipping, or anything else, we’d love to hear from you.
Customer Support
Email: sales@themealninja.com
For general questions, account assistance, order changes, refund requests, or subscription support, please email us and a member of our team will respond as soon as possible.
Need a Faster Response?
For urgent questions or time-sensitive matters, you may contact the owner directly.
Joey Randazzo
Text (preferred): (813) 300-5544
Please send a text before calling whenever possible, as we’re often in the kitchen, making deliveries, or assisting other customers. Text messages typically receive the fastest response.
If needed, Joey will return your call as soon as he’s available.
Business Hours
Customer support is available seven days a week. Response times may vary during meal production and delivery days, but we strive to respond to all inquiries as quickly as possible.
Legal Notice
Effective Date: June 20, 2026
The information provided on the Meal Ninja website is intended for general informational purposes only. While we strive to keep all information accurate and up to date, Meal Ninja, LLC makes no warranties or guarantees regarding the completeness, accuracy, reliability, or availability of any information, products, services, nutritional data, or materials published on this website.
Official Website & Fraud Warning
Meal Ninja, LLC conducts online business exclusively through our official website:
If you purchase products or services through any other website, domain name, marketplace, social media account, advertisement, or third party claiming to represent Meal Ninja without our authorization, you are not purchasing directly from Meal Ninja, LLC.
Meal Ninja, LLC is not responsible for purchases, payments, subscriptions, products, services, communications, or representations made by unauthorized websites or individuals using names, logos, branding, or domain names that are similar to ours.
To protect yourself from fraud:
- Always verify that you are ordering through www.themealninja.com.
- Be cautious of websites, advertisements, or social media pages using similar names, misspellings, or unauthorized versions of the Meal Ninja brand.
- Only use the contact information published on our official website.
If you believe you have encountered a fraudulent website or unauthorized party claiming to represent Meal Ninja, LLC, please notify us immediately so we can investigate and take appropriate action.
Nutritional Information
Calories, macronutrients, ingredient lists, and dietary designations are provided as estimates and may vary due to ingredient sourcing, seasonal availability, and normal food preparation variations.
Meal Ninja does not guarantee the exact nutritional content of any meal.
Food Allergies
Meal Ninja follows strict food handling, sanitation, and preparation procedures designed to minimize the risk of cross-contact between ingredients. However, all meals are prepared in a commercial kitchen that also processes common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, sesame, fish, and shellfish.
While we take every reasonable precaution, we cannot guarantee that any meal is completely free of allergens. Customers with severe food allergies should use their own judgment and contact us before placing an order if they have questions regarding ingredients or preparation methods.
Product Availability
Menu items, ingredients, pricing, promotions, and availability may change without notice.
Meal Ninja reserves the right to substitute ingredients or modify menu items due to supplier availability, seasonal changes, or production requirements while maintaining the overall quality and integrity of the meal whenever reasonably possible.
Website Accuracy
Although we make every effort to ensure the accuracy of the information published on our website, occasional typographical errors, pricing inaccuracies, or other mistakes may occur.
Meal Ninja reserves the right to correct errors, update information, modify pricing, or cancel orders affected by inaccuracies without prior notice.
Third-Party Services
Our website utilizes trusted third-party providers for services including payment processing, shipping, website hosting, marketing, analytics, and other operational functions.
Meal Ninja, LLC is not responsible for the content, privacy practices, or policies of third-party websites or services.
Intellectual Property
All content displayed on this website—including but not limited to our name, logo, branding, meal names, recipes, photographs, graphics, written content, nutritional information, videos, website design, and other proprietary materials—is the exclusive property of Meal Ninja, LLC.
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
Unauthorized use of the Meal Ninja name, likeness, branding, or intellectual property may result in legal action.
Limitation of Liability
To the fullest extent permitted by law, Meal Ninja, LLC shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from the use of this website, our products, or our services.
Governing Law
This Legal Notice and all services provided by Meal Ninja, LLC shall be governed by and interpreted in accordance with the laws of the State of Florida.
Contact Information
If you have any questions regarding this Legal Notice or wish to report a suspected fraudulent website or unauthorized use of the Meal Ninja name, please contact us:
Meal Ninja, LLC
Email: sales@themealninja.com
Owner Direct Line
For urgent or time-sensitive matters, you may contact the owner directly.
Joey Randazzo
Text (Preferred): (813) 300-5544
Please send a text before calling whenever possible, as we’re often preparing meals, making deliveries, or assisting customers. Text messages typically receive the fastest response.
Purchase Options & Subscription Cancellation Policy
Purchase Options
Meal Ninja offers recurring subscription meal plans. By purchasing a subscription, you authorize Meal Ninja, LLC to automatically charge your selected payment method on a recurring basis according to our published billing schedule.
Subscription charges will continue until you choose to pause, skip, or cancel your subscription through your Member Portal.
By enrolling in a subscription, you acknowledge and agree that recurring payments are a condition of maintaining an active subscription and authorize Meal Ninja to process these recurring charges without additional approval prior to each billing cycle.
Managing Your Subscription
Customers have full control over their subscription and may:
- Pause future deliveries
- Skip individual weeks
- Resume service at any time
- Cancel their subscription
Subscription changes must be completed through your Member Portal prior to the published weekly billing deadline. Changes requested after the billing deadline may not take effect until the following billing cycle.
Customer Responsibility
It is the customer’s responsibility to manage their subscription, including pausing, skipping, or canceling deliveries before the applicable billing deadline.
Meal Ninja cannot guarantee refunds for orders that have already been processed due to a customer’s failure to pause or cancel their subscription before the billing deadline.
Need Assistance?
If you experience any issues accessing your Member Portal or need assistance managing your subscription, we’re always happy to help.
Please contact us before your billing deadline, and we’ll do our best to assist you.
Email: sales@themealninja.com
For the fastest response, text Joey Randazzo before calling:
(813) 300-5544